Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 24 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time (30 days not including 2-5 day processing) you can request a refund or a reshipment. If you received the wrong item you can request a refund or a reshipment. If you do not want the product you’ve received, you may request a refund but you must return the item at your expense and the item must be unused.

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of AnimeUltra (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of Animeultra.co
*You can submit refund requests within 14 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Contact Us page.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

We only replace items if they are defective or damaged.  Contact us if you need to exchange it for the same item.

Please do not send your purchase back to us unless we

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to a lot of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

• Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 48 hours after the order is placed. The manufacturer process the orders, which takes an additional 2–3 days.

• US Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. US delivery usually takes about 10–21 business days. US orders are shipped by ePacket, which is a US Postal Service product. 

• US Premium Items Shipping time: This refers to the time it takes for premium items to be shipped from our warehouse to the destination. US delivery usually takes about 3-5 business days. US orders are shipped by USPS, DHL, Or UPS

• Other international shipping time: International deliveries may take longer depending on the country and the manufacturer of the product. Please contact us for delivery estimates for international deliveries.

Please note that we experience delays during holidays so items can take longer to arrive.

Rest assured you will get your item as soon as possible !

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to a lot of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.